Boehringer Ingelheim Pty. Ltd. ACN: 000 452 308 (Level 1. 78 Waterloo Road, North Ryde, New South Wales 2113, Australia);
Boehringer Ingelheim (N.Z.) Limited NZCN: 88986 (Level 3, 2 Osterley Way, Manukau, Auckland 2104, New Zealand) and
Boehringer Ingelheim Animal Health Australia Pty. Ltd. ACN: 071 187 285 (Level 1, 78 Waterloo Road, North Ryde, New South Wales 2113, Australia); and
Boehringer Ingelheim Animal Health New Zealand Limited NZCN: 664734 (Level 3, 2 Osterley Way, Manukau, Auckland 2104, New Zealand)
each of which is a part of the worldwide group of Boehringer Ingelheim companies (collectively referred to as Boehringer Ingelheim, we, our and us) are bound by and comply with, in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and in New Zealand, the Privacy Act 1993 (N.Z) and the New Zealand Information Privacy Principles (IPPs) (as applicable).
Boehringer Ingelheim respects individual privacy and the rights of individuals to control their personal information. Boehringer Ingelheim and our third party contractors are bound by privacy laws in respect of the collection, use, disclosure and handling of your personal information.
Types of information collected and held
"Personal information" is information or an opinion about an identified individual, or an individual who is identifiable: whether or not the information or opinion is true and whether or not the information is recorded in a material form.
Boehringer Ingelheim collects and processes personal information about you for a lawful purpose connected with our functions or activities and the collection of the information is reasonably necessary for us to perform our functions and activities, including providing the best possible quality of customer service to you.
Wherever it is practical, Boehringer Ingelheim will only collect your personal information where you have provided it to us voluntarily and knowingly. This means you are under no obligation to provide personal information to us, although a failure to provide all or some of the requested personal information in some circumstances may limit our ability to provide products, services or information to you or otherwise to do business with you.
While you are under no obligation to provide personal information to us, a failure to provide all or some of the requested personal information in some circumstances may limit our ability to provide products, services or information to you or otherwise to do business with you.
The types of personal information that we collect includes:
Boehringer Ingelheim may collect other types of personal information where it is necessary for us to take appropriate action in relation to a reasonable suspicion of unlawful activity or misconduct of a serious nature, that relates to our functions or activities.
If you are a participant to a research study, the types of information collected, the purpose for collection and additional information on how we treat your data is explained to you during the informed consent process.
We may collect information that is considered "sensitive information" in Australia, such as information about your state of health and medical history.
How we collect and hold personal information
Boehringer Ingelheim collects your personal information that you voluntarily and knowingly provide when:
Boehringer Ingelheim will usually only collect personal information directly from you. We may also collect personal information from third parties (where is is unreasonable or impractical to collect personal information from you directly or where you have authorised collection from such third parties) or from publicly available resources.
Boehringer Ingelheim takes reasonable steps to ensure that all personal information is kept secure in accordance with reasonable physical, electronic, and managerial procedures. However, for personal information collected online and stored in electronic databases, you acknowledge that no security system is impenetrable and that the security of those databases can never be guaranteed. Boehringer Ingelheim also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information and ensure that there are appropriate security protections in place.
Subject to applicable privacy laws, if your personal information is no longer needed for any purpose for which it was collected or for which it may be lawfully used, we will either destroy it or permanently anonymise it.
Purpose for which we collect, hold, use and disclose your personal information
Boehringer Ingelheim will collect, hold, use and disclose your personal information only for the purpose for which you provide it to us. We will not use or disclose personal information about you for any secondary purpose, unless you consent to that use or disclosure, or:
if in Australia, you would reasonably expect the use or disclosure in the circumstances, and that secondary purpose is:
2. if in New Zealand, that secondary purpose is directly related to the primary purpose.
The purposes for which Boehringer Ingelheim may use or disclose your personal information include:
Boehringer Ingelheim may disclose personal information it collects about you to:
We will take reasonable steps to ensure that any organisations we disclose your presonal information to, whether local or overseas, safeguard and protect your personal information and compy with privacy laws.
Boehringer Ingelheim may combine any information which it collects from you with information collected by any entity within the group of Boehringer Ingelheim entities or any third party contractors or service providers engaged to perform functions or provide services relating to the purposes for which we collect your personal information.
Access to and correction of Personal Information
Boehringer Ingelheim will take all reasonable steps to ensure any personal information we collect is up-to-date, complete and accurate. We will also take reasonable steps to ensure that any personal information that we use or disclose is up-to-date, complete, accurate, relevant and not misleading.
You have the right to request access to the personal information we hold about you, or request that your personal information be corrected if you believe for any reason that the information we hold is inaccurate, incomplete, not accurate or up to date, or misleading, or in Australia ask for your personal information to be removed if you no longer wish Boehringer Ingelheim to keep your personal information on file.
Boehringer Ingelheim will take reasonable steps to provide a way to correct, update or remove your records. Boehringer Ingelheim may charge you a small fee to cover any reasonable administrative costs that we incur in providing you with access to your personal information. We will facilitate access (including through the use of an intermediary if necessary) unless we are required or authorised under any relevant law or court/tribunal order to withhold access. You can obtain further information about how to request access to or correct the information held about you by Boehringer Ingelheim by contacting our Privacy Officer:
Postal address: The Privacy Officer. PO Box 1969, Macquarie Centre NSW 2113
Telephone: + (61) (2) 8875 8800
Fax: + (61) (2) 8875 8801
Complaints about a breach
If you consider a breach of the APPs or the IPPs has occurred, you may direct your query to our Privacy Officer in the first instance at email@example.com. We may require you to put your complaint in writing.
Our Privacy Officer will investigate the issue and take steps (if any) to resolve your complaint, and will notify you in writing of the outcome of the investigation. If you do not consider our response satisfactory, you may contact us to discuss your concerns or contact the Australian Privacy Commissioner at its website www.oaic.gov.au or the Office of the Privacy Commissioner in New Zealand (as applicable) at www.privacy.org.nz.
We may, in the course of providing products and services to you, disclose personal information to overseas entities (including our group companies which are located overseas including but not limited to Singapore, USA and Germany) and external data processors/web hosting servers located outside of Australia and New Zealand (such as in the USA, Japan, Singapore and Germany).
The types of personal information that we are likely to disclose to overseas entities include your name, email, address, de-identified sensitive information, information about you relating to the services and goods we provide you, professional and business details and/or information related to adverse events related to our products.
You acknowledge that where personal information is disclosed to entities in the countries above:
[Policy last updated May 2020]